Privacy Policy

Our Commitment to Your Privacy

At FirstCall Encinitas Towing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our towing and roadside assistance services.

Information We Collect

Contact Information

When you request our services, we collect your name, phone number, and email address. This information helps us communicate with you about your service request and provide updates on our arrival time.

Location Information

We collect information about your vehicle location when you request towing or roadside assistance. This helps our drivers find you quickly and provide efficient service.

Vehicle Information

We collect details about your vehicle, including make, model, year, color, and license plate number. This information ensures we bring the right equipment and properly document the service.

Payment Information

When you pay for our services, we collect payment information necessary to process the transaction. Credit card information is processed through secure payment systems and is not stored on our servers.

How We Use Your Information

We use the information we collect to provide towing and roadside assistance services to you. This includes dispatching drivers, communicating about service status, processing payments, and maintaining service records.

Your contact information may be used to send you service confirmations, receipts, and follow-up communications about your service experience. We may also contact you if we need additional information to complete your service request.

We use your information to improve our services, train our staff, and ensure quality control. Service records help us track response times and maintain high standards of customer service.

How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. Our staff is trained on privacy practices and only authorized personnel have access to customer information.

Payment information is processed through secure, encrypted connections. We do not store complete credit card numbers on our systems.

While we work hard to protect your information, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security of your information.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We only share your information when necessary to provide our services or as required by law.

We may share limited information with our insurance providers if a claim is filed related to our services. We may also share information with law enforcement if required by law or to protect our rights and property.

We may use third-party service providers to help us operate our business, such as payment processors or scheduling systems. These providers are contractually required to protect your information and use it only for the services they provide to us.

Your Rights and Choices

You have the right to request access to the personal information we have about you. You can ask us to correct any inaccurate information or delete your information, subject to our legal obligations to maintain certain records.

You can opt out of receiving promotional communications from us by contacting us directly. Please note that you cannot opt out of service-related communications, such as appointment confirmations or service updates.

California residents have additional rights under the California Consumer Privacy Act. You can request information about what personal information we collect, use, and share. Contact us to exercise these rights.

Cookies and Website Data

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how visitors use our site.

You can control cookies through your browser settings. Blocking cookies may affect some features of our website, but will not prevent you from requesting our towing services.

Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new revision date. We encourage you to review this policy periodically.

Contact Us About Privacy

If you have questions or concerns about our privacy practices or this Privacy Policy, please contact us at (760) 456-4827 or email hello@towingencinitas.com. You can also write to us at 445 Santa Fe Dr, Encinitas, CA 92024.